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By Matthias Daub

The relocation of IT carrier supply to inexpensive international locations is a longtime enterprise method at the present time. Matthias Daub develops a established framework for the administration of provider offshore facilities taking into consideration the strategic relevance of the prone and the features in their shopper relationships. exact case reviews supply vital insights into diverse carrier offshoring facilities in jap Europe. The research indicates which coordination mechanisms to use and will function a tenet for lecturers in addition to for practitioners.

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Extra resources for Coordination of Service Offshoring Subsidiaries in Multinational Corporations

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73 These approaches can also be used to describe the activities of service offshoring centers in more detail. Thus, there is a large body of knowledge that can be readily applied to service offshoring. However, the approaches we briefly discussed deal mainly with the reasons for and the forms of internationalization. They are not suitable for finding answers to our questions regarding the management of an existing subsidiary in general terms or the coordination of service offshoring subsidiaries in particular.

This is in line with our classification in Lovelock's scheme where we focus on services delivered to a remote location. Mößlang (1995), p. 132. UNCTAD (2004b). 24 2 – Theoretical Foundations Mobile (c) Production and con- (d) Production sumption in the country and consumption of the consumer in third country (a) Production in the Producer country of the producer Not mobile (b) Production and consumption Consumption in the country of the consumer Not mobile in the country of the producer Mobile Consumer Figure 2-1: Categorization of international services by Sampson and Snape (Source: Mößlang (1995), p.

UNCTAD (2004b), p. 145. Holtbrügge et al. (2004), p. 167. Bufka (1997), pp. 29-31, Schmid/Gouthier (1999). This definition is in line with many similar service definitions such as by Mößlang (1995), pp. 1521, Bruhn (2000), pp. 23-24. See Mößlang (1995), pp. 118-119 for an exhaustive overview. Approaches such as Rathmell (1974), Hill (1977), Maister/Lovelock (1982) are explicitly considered, but also later classification schemes such as Maleri (1997) are compatible. Where no specific value applies to our research, we did not highlight any value.

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