Download Cloud Computing for Logistics by Michael ten Hompel, Jakob Rehof, Oliver Wolf PDF

By Michael ten Hompel, Jakob Rehof, Oliver Wolf

This edited monograph brings jointly study papers protecting the cutting-edge in cloud computing for logistics. The e-book contains normal enterprise item versions for intralogistics in addition to trouble-free equipment for logistics company strategy layout. It additionally provides a common template for logistics functions from the cloud. the objective viewers essentially includes researchers and specialists within the box, however the ebook may also be necessary for graduate students.

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5 Helpdesk The Logistics Mall incorporates an integrated ticketing system, which enables the processing of support requests. The 1st level support for end users is carried out by the operator of the Logistics Mall. With this the operator represents the first instance to which customers direct their support requests. If the processing of a request is not possible by the operator because the problem-solving requires a deeper understanding of an application, the operator forwards the request to the provider of the application.

11 5 Cloud Computing in Action In 2011, 28 % of German companies were using at least one form of cloud computing (another 22 % were planning to implement it or discussing its implementation)—this number rose to 37 % in 2012 (planning rose to 29 %). Companies from the information and telecommunications and finance sectors were the most willing to adapt cloud computing. This group was followed closely by the transportation and logistics, chemical and pharmaceutical, automotive engineering, mechanical and plant engineering, and commerce sectors.

Generally, the product management of the Logistics Mall provides a comprehensive instrument with which the product and its associated accounting model can be described individually by the provider of an IT service. 24 D. Daniluk and B. 3 Logistics Process Designer The logistics process designer (LPD) is the central tool of the Logistics Mall that allows the modeling of IT solutions that support the individual business processes of a logistician. To be ready for business, the LPD supports a modeling methodology with the following characteristics: • The LPD can be used by a logistics expert without detailed IT knowledge.

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