By Ladipo Adamolekun, Guy de Lusignan, Armand Atomate
Read Online or Download Civil service reform in francophone Africa: proceedings of a workshop, Abidjan, January 23-26, 1996, Volumes 23-357 PDF
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Additional info for Civil service reform in francophone Africa: proceedings of a workshop, Abidjan, January 23-26, 1996, Volumes 23-357
One problem is that while the quality of individual services may be improved, their overall level may diminish. Also, the focus of most service quality initiatives is on quality of service delivery rather than on service outcomes. While waiting times for medical operations may be reduced, what about the quality of medical staff and the medical successor survival rate? Service quality is only one aspect of overall performance. A focus only on short-term service delivery questions may divert us from more important issues of public services.
Arguably, if both responsibilities and financing are devolved, democratic accountability/means that each level of government can keep to its own/turf without the need for such accountability arrangements. As mentioned previously, the creation of autonomous agencies or units (Canada, Denmark, France, Sweden, UK) is another development with long-term implications for accountability and performance. As mentioned earlier, the separation of policy from administration is part of this in only a few countries (New Zealand and UK); in others, such agencies may have significant policy monitoring, development and advice role (Sweden).
Not all elements are present in all countries. Several of these aspects of the new paradigm are worth separate discussion, namely: · a client or customer focus; � devolution; and � performance contracting. A major theme associated with improving performance is the development of a customer or a client focus or service quality initiatives in the public sector. The UK Citizens Charter is probably the best-known example. ) as well as to provide services which meet people's needs. Thus they involve consultation with clients about what they want and aspects of services they particularly value.