Download Change Management Excellence: Putting NLP to Work by Martin Roberts PDF

By Martin Roberts

ISBN-10: 1904424678

ISBN-13: 9781904424673

This new revised variation now incorporates a bankruptcy on modeling. operating with most sensible British and American businesses for over thirty years, Martin Roberts has built an enviable popularity for fixing difficulties. He attributes this luck to his skill to evolve and practice NLP, Behavioral amendment, Gestalt remedy and Transactional research recommendations from the sector of organizational psychology. This booklet is set reaching first-class swap administration utilizing various recommendations and includes many new innovations and purposes for experts, would-be experts and everybody inquisitive about switch in a company surroundings. It additionally presents an interesting perception into why many trendy ‘cook-book’ methods to alter run into difficulties - and the way to prevent repeating them.

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If after a few moments the other person changes their posture to something approximating ours this is an indication that we are in rapport. It is worth observing other people who are in conversation. Notice that when they are in rapport they will display similar body postures. They will tend to retain much more eye contact. They are also likely to have similar expressions on their faces. Look closely at what they are doing with their bodies, notice that when one person changes posture the other will follow, almost as though they are engaged in some form of dance, one leading and the other following.

26 Chapter Three Developing Precision In The Language We Use NLP has another “law” which states, “The meaning of the communication is the response it elicits, regardless of the intent of the communicator”. An obvious truism when we stop to think about it, but nevertheless one that is often overlooked in the course of attempting to get our message across. We see examples of this in all aspects of life. So often does this occur that we find it embedded at the core of much of our humour. Good examples can be found in the classic television series Fawlty Towers, where exchanges occur between Basil the hotel owner and his wife Sybil, Basil and his guests, and Basil and his staff.

In fact, all that I had done was to reduce their vague generalisations to a more specific understanding of the problems in hand. Be aware that generalisations can become part of the descriptive mythology surrounding a business and that these can become highly restrictive in respect of the opportunities of the organisation to make changes. One notable instance that stands out in my experience concerned an evaluation I carried out of a large public company’s fiveyear corporate strategy. When I am given the supporting 38 Developing Precision In The Language We Use information for review, the part that I nearly always read first is the pages with the numbers on them.

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