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2 Modern quality cost curves. Adapted from Joseph M. Juran and A. Blanton Godfrey, Juran’s Quality Control Handbook, 5th ed. (New York: McGraw Hill, 1999). The total cost of quality is the sum of these four amounts. Cost-of-quality calculations have been successfully used to justify proposed improvements. However, it is essential that representatives from the accounting function be involved to ensure that appropriate conventions are used in such proposals. It is the bias of most quality professionals that if businesses spent more on prevention, they could reduce the total cost of quality because failure costs and, in many cases, appraisal costs could be reduced.
TEAM STAGES Facilitate the team through the classic stages of development: forming, storming, norming, performing, and adjourning. 2 Teams are said to go through several growth stages: • Storming: Members express their own opinions and ideas, often disagreeing with others • Norming: Members begin to understand the need to operate as a team rather than as a group of individuals • Performing: Team members work together to reach their common goal These four stages are considered traditional. 1, the horizontal arrows indicate the standard stages of team development.
Minutes or a summary of the meeting should be provided immediately after the session. Following Project Completion Final reports and follow-up memos regarding disposition of team proposals should be provided to each team member. ) to overcome various group dynamic challenges, including overbearing/dominant or reluctant participants, feuding and other forms of unproductive disagreement, unquestioned acceptance of opinions as facts, groupthink, floundering, rushing to accomplish or finish, digressions, tangents, etc.