By Phil Clements
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Extra resources for Be Positive: A Guide for Managers (Better Management Skills)
Think what non-verbal communication you would expect to see if the person were reporting to you in a positive rather than a negative way. 48 be positive Jot down four things you would expect to see that nonverbally underline a positive approach. You might have identified making good eye contact, sitting forward in your chair, open posture, enthusiastic tone of voice, neat appearance, smiling, supportive gestures. All of these would tend to support a positive attitude by the speaker. Remember that, just as non-verbal communication can support a positive attitude, it can also ‘leak’ a negative one.
Insincerity and cynicism have no place in the development of a positive attitude towards your management. People we deal with are usually far more perceptive than we give them credit for. Think of the times when you have known 46 be positive that someone was not being genuine in their attitude to you; what gave them away? The words they used? The tone of voice they adopted? The content of what they were saying? The non-verbal behaviour they used? The lack of eye contact? Take a moment to examine how genuine you are in the way you deal with those you manage.
How might you react? Here are some possible responses. Tick those that reflect the way you are thinking. 1. 2. 3. 4. 5. 6. 7. I feel irritated that a junior member of my team should presume to give me praise. It’s good to be appreciated. I’m paid to get results and do a job. I don’t need praise. I’m slightly embarrassed. I feel patronised. I must do work like this more often. I wonder what they want ... no one gives praise without a reason. be positive 40 8. 9. 10. I always thought they were a creep.